Website ✦ App ✦ Anywhere
Website ✦ App ✦ Anywhere
Connecting brands with people — through research-driven Experience Design and DesignOps
Connecting brands with people — through research-driven Experience Design and DesignOps
Senior expertise,
minus the agency overhead.
Senior expertise,
minus the agency overhead.
Senior expertise,
minus the agency overhead.
Senior expertise,
minus the agency overhead.
We’ve spent over 25 years designing experiences for top brands. Now, we’ve started HESION Digital to deliver the same quality, faster and leaner, with a network of experts to scale when needed.
Tom Kluge
Tom Kluge
Research & Strategy
Rob Rowe
Rob Rowe
UX & Design
Problem Solvers
Experience Designers.
Problem Solvers
Experience Designers.
Problem Solvers
Experience Designers.
Problem Solvers
Experience Designers.
Start with the problem
Start with the problem
Not the solution
Not the solution
We begin by understanding,
not guessing.
We begin by understanding,
not guessing.
Focus on quality
Focus on quality
Cut the noise
Cut the noise
No bloated teams, slide decks or backlogs — only meaningful work.
No bloated teams, slide decks or backlogs — only meaningful work.
Prioritise usability
Prioritise usability
Style with intent
Style with intent
Design should work — and look good doing it.
Design should work — and look good doing it.
✦
Let's create intuitive and meaningful digital experiences across user journeys
Let's create intuitive and meaningful digital experiences across user journeys
Let's create intuitive and meaningful digital experiences across user journeys
Experience Design.
Experience Design.
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
Benchmark your experience
5 central review pillars
100+ scoring categories
Competitor benchmarking
Opportunity identification
1-4 weeks
Fast
Research
Example insights
Customer research
Trends analysis &
Best-in-Class
Competitor analysis
Stakeholder interviews
Behavioural analytics
Digital analytics
2+ weeks
Web & App Design
Information architecture
Wireframing
Design System
Visual design
Interactive prototyping
Responsive & accessible UI
Development team handoff
2+ weeks
No-code Website
Prototype
Explore what new products could look & feel like
Responsive & animated
Website
Ready-to-go websites, without any need for code
1 week
Co-creation Workshop
Example objectives
Problem definition
Vision setting
Persona & empathy maps
Proposition development
High-level Journey Mapping
New concept scamping
2-4 weeks
Journey Mapping
Journey analysis
Journey & swim-lane framework
Service layer (people, process, tech)
Stakeholder alignment workshops
Opportunity identification
Opportunity prioritisation
2+ weeks
User Testing
Test plan & objective setting
User recruitment
Moderated & unmoderated testing
Attitudinal & behavioural insight
CRO (A/B testing)
Insight-driven recommendations
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
1-2 weeks
Experience Review
1-4 weeks
Fast
Research
2+ weeks
Web & App Design
2+ weeks
No-code Website
1 week
Co-creation Workshop
2-4 weeks
Journey Mapping
2+ weeks
User Testing
✦
Let's strengthen internal design processes and teams to drive efficiency
Let's strengthen internal design processes and teams to drive efficiency
Let's strengthen internal design processes and teams to drive efficiency
DesignOps.
DesignOps.
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
Audit of design assets & tools
Tokens, components & patterns
Framework setup
Single/multi brand systems
Governance models & workflows
Ongoing support
1+ weeks
Maturity Assessment
Stakeholder interviews
Maturity employee survey
Org structure review
Design process review
Tools & tech review
Recommendations
1+ weeks
Organisation Design
Definition of optimal org models
Role design with skills mapping
Career path frameworks
Governance planning
Teams objectives
1+ weeks
Team
training
Research
Strategy
UX Design
UI Design
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
1+ weeks
Design Systems
1+ weeks
Maturity Assessment
1+ weeks
Organisation Design
1+ weeks
Team
training
Get in touch
Get in touch
Let's Start
Something.
Let's Start
Something.
Let's Start
Something.
Let's Start
Something.
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